SHOPPING QUESTIONS
How quickly do you process and ship your orders?
We take pride in our shipping speed. 90% of all orders are shipped out within 1-2 business days! We do not ship orders over the weekends. Any orders placed on the weekends or the holidays will be shipped on the following business day.
How can I track my order status?
Once an order is placed, an email will be sent to you with the tracking number and instructions on how to track the order once your order has been shipped.
Note: Please give the tracking number 24-48 hours to update.
How long will it take for my order to arrive?
After your order has been shipped, arrival times on all orders depend on what shipping method was chosen.
Do International orders have to pay custom fees?
We have have no control over custom fees and they vary from country to country. Customers are responsible for paying all customs fees.
How to contact us:
If you have any questions about your order, please feel free to email us at nowa@nowathletes.com.
What are your customer support hours?
We are open Monday-Friday 10am - 5pm EST excluding holidays and weekends.
Is your ordering system secure?
Yes, we have a very secure ordering system.
What payment methods can I use?
We accept all major credit cards and PayPal.
ORDERING QUESTIONS
I tried to place an order, but my payment did not go through. However, I checked my credit card statement and I see a pending charge from the store. What happened?
This is a common issue that happens to many customers. If you did not get an Order confirmation email, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.
I keep getting an error that says, “Zip code does not match billing address.” Why is that?
For your order to go through, you must provide us with the zip-code of where you receive your credit card statements. If you supply the wrong zip-code, you order will not go through.
If you received this error message but you were still charged on your credit card, that means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card but was unsuccessful. Please give it 48 hours and that charge will disappear and the money will go back on your card.
RETURN AND EXCHANGE QUESTIONS
How to do a return or an exchange?
We do accept returns and exchanges on all orders as long as the item is in its original and sell-able condition.
This means, unworn, unwashed, undamaged and make-up free.
We accept exchanges of up to 30 days after purchasing the item. We only accept items in their original, new condition.
You can only exchange for a different size or color. If you wish to exchange for a different item, store credit will be issued so you can place a new order with the item you want. Washed items and or with animal hair are not eligible for returns/exchanges. Unfortunately, we do not accept returns on any form of hats due to hygienic reasons. Returns on other products are accepted.
All returns and exchanges please email us to: nowa@nowathletes.com or click here.
The shipping costs are non-refundable.
GEAR & APPAREL QUESTIONS
Do you have a sizing chart?
Different products have different sizing in regards to the fitting requirements. Please check product description, for fit and sizing information.
Please feel free to contact us at nowa@nowathletes.com for advice on sizing.